FAQ

Payment

What are the payment methods?

We currently accept Zelle, bank wire transfers, cryptocurrency transfers, and online credit card payments. However, due to the nature of our products, sometimes our credit card processor will reject or block some transactions. If that happens, please choose one of the alternative payment methods, and indicate your order number. We will mark your order as paid once we confirm receipt of your payment.

What is your Return or Refund policy?

*All sales are final and non-refundable.

- Damage in Transit
If any items were damaged in transit, we ask that you report it to us within three (3) days. If the items are visibly damaged on receipt, please refuse the delivery and contact us as soon as possible. Items should be returned in their original packaging complete with all accessories and documentation. Once the return item received in our warehouse, we’ll issue a replacement unit.

- Item Missing or Incorrect Item
If there is an item missing from your order or the wrong item has been sent, please contact us within three (3) days, and we will do our best to resolve the problem. 

What are the taxes and customs fees in different countries?

Depending on the destination country's customs fee schedule, we cannot provide a precise quote on your duties . However, we are happy to assist you with your shipping needs. If you need assistance with shipping-related issues, please contact support@belaymining.com

Shipping & Delivery

How long is the order processing time?

We have warehouses both in China and USA. If your item is in stock in our California warehouse, we will process and ship out your order within 3-5 business days, if your order needs to be shipped from our China warehouse, it will normally take 7-10 days to process due to the time difference and coordination with our international logistics department . Once your order is shipped, you will be provided with a tracking number updated on your order with email notifications. We ship worldwide via air, depending on the location of your final destination . Transit time is normally 3 days, plus a couple of days on custom clearance, but you will be able to track the entire process via provided tracking number.

What is Shipping Fee and how is it calculated?

Towards the end of your order process, domestic shipping options will be given. For international shipping, we estimated the charges based on the weight of our products, our logistic team ships hundreds of orders daily, and is highly experienced with international shipping, thus the estimate is fairly accurate . Should you have any questions regarding the shipping charges, please email us at support@belaymining.com.

.

Why has my order been canceled?

We typically only cancel orders if no payment has been made after 72 hours, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end.

Product & Troubleshooting

What to do if the miner or power supply unit are not working?

We only sell brand new products with factory warranties. On rare occasions, if the miner or PSU doesn't work, you can contact us for assistance . We will try to help you troubleshoot and resolve the problem . However, if you need to claim a warranty on the product, we will direct you to the official manufacturer's repair channel.

What to do if the Miner can't reach the expected Hash Rate?

On rare occasions, this might happen. It usually happens because of one of those reasons:
 
The firmware is out of date: please update your firmware to the latest version on the manufacturer's official website.
 
Setting issues: please double-check and verify all settings on the miner are correct, including fans, pool, and wallet settings.
 
Poor ambient conditions: please make sure your miner is not running in hot humid dusty conditions, the poor working environment will have a negative impact on the performance of the miner.
 
Factory defect: factory defects also cause lower than expected performance. Please contact the manufacturer's official support team to claim the warranty.

How to upgrade the firmware?

1. Restart the Miner, hold the reset button for 7-8 seconds until the green light starts flashand log in to the miner software.
 
2. Look for the Firmware version and check if it is the latest version. If not, download the new firmware from the manufacturer's official website, firmware from third-party websites could contain malware and virus.
 
3. Update your firmware, and remember to uncheck the "save all your current setting" box. After the miner completes the update it will restart. You might need to close the previous browser and open a new one.
 
4. After you are able to login back into the software, you need to re-enter all your wireless info if necessary, and re-enter your mining pool information.
 
5. Save and restart after the previous step.
 
6. Go into the software and wait for at least 10 minutes to see if hashrate starts to climb.

Do the miners come with a Power Supply Unit?

Most of our products come with PSU. If the product does not come with PSU, it will be clearly stated in the product description. We also offer PSU for sale as well, or you can purchase them easily on platforms like Amazon or eBay.

Bulk & Wholesale

Do you offer Wholesale Pricing or Bulk Discounts?

Yes, we work with both wholesale and retail clients, wholesale pricing is available upon request . Please indicate the model and quantity you wish to order to sales@belaymining.com . Our staff will follow up with you shortly. Keep in mind, that all products are subject to market conditions and availability, and wholesale pricing is constantly updated based on the market.